| stewmac.com. 0000057163 00000 n My items have been in pre-shipment for a week, which is to say that a label was created and the items are still sitting waiting to be given to the post office. www.stewmac.com ... FREE Delivery on your first order shipped by Amazon. 0000005768 00000 n 0000066774 00000 n Absolutely beautiful. Shipping is extremely slow, despite paying WAY too high of a price for the shipping costs. 0000092628 00000 n Their system sent an invoice as if everything was just fine. As an example, I have over a dozen business cards each from Presidents of companies which I am happy to keep - since, in essence, each business card represents a guarantee that nomatter the problem I am having, including the efforts i personally undertook with his/her departments to resolve the issues, if all else fails I can call someone to FIX IT. This is the official StewMac Facebook page. Neither set has showed up yet. 0000052104 00000 n We're so sorry to hear you had a negative experience. 0000024005 00000 n Live Q&A With Dan Erlewine - (Playback From) Tuesday January 19th 4:30 PM (EST) 0000040847 00000 n www.stewmac.com Great job Stewmac! 0000085689 00000 n NO Offers. It's easy, throw it in your gig bag and you've always got a solid place to lean your guitar (or bass). As ridiculous as this may sound to the uninformed, banks do not work this way. 0000001856 00000 n $70.08. 0000070974 00000 n I received an online invoice for the final order so I thought everything was fine. THIS KIT COMES WITH TWO HUMBUCKER PICKUPS. �>hx�OJ���S[� |!�S�0. Unfortunately, COVID has led to some delays. But, more importantly, can I reach him if i'm having a problem with his people taking responsibility? 0000033952 00000 n They gave me a refund and I found a better top. 0000085307 00000 n I ordered some items that had a long time to get here - But again and again they sent a new order - And at last, I got it - They were polite and service-minded and friendly all the way - I did get more than I paid for -Thank you guys at StewMac. The truss rod wouldn’t fit in the neck I had to carve out the channel, the sides were shorter than the neck block, I had to sand it down to fit while keeping the 1.5/degree angle. Price Range $. 0000068145 00000 n It's cheap insurance against expensive repairs and heartbreak. Local Service. Provide your complete street address or rural route and box number, zip code, and your phone number. Free UK Delivery by Amazon. I did a change order, as per their website. 7 days ago (May 8, 2019) I placed items in my order "basket" as per their website. 0000091317 00000 n 0000092273 00000 n Hi Phill! But there are safeguards put in place to deal with problem issues when they arrive. Then, I contacted Stewmac, who I ordered the part from. the shipping cost 3 times as much, my order arrived in the uk at milton keynes, fed ex have no idea where this package is after many calls to fed ex uk ,they informed me that this package was only sent over on the flight and fed ex uk where not responsible for delivery and they had no idea where the item is as it was only sent over on the flight and not fully delivered to my door .. after 2 weeks of waiting, and 2 messages sent to stew mac I have had no response ,yet i get daily emails looking for my buisness,not impressed you have lost another customer ..i see in the reviews a customer in the uk who has had an identical issue as i have had ..i wish i would have researched more, don't order if your in the uk they plainly do not care (update) after posting my review stew mac got in touch and were very helpful ,they reposted the item as we regarded the other as lost in the post, new item was posted by usps and was fully traceable to my door it arrived just after 2 weeks so i have to say once i was contacted the communication was excellent ,this was in the middle of a global pandemic! FREE Delivery on orders over £10 for books or over £20 for other categories shipped by Amazon. Please email us at social@stewmac.com and we'll personally help fix this! StewMac's website says the items were shipped, but USPS shows not received still. StewMac Truss Rod Crank for Tele. I contacted Stewmac on April 21, put on my best sad-face, and they shipped me another set. WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 075. A set of string spreaders, ordered March 24/2020. It's November 5th and it did not ship. Ordered a truss rod cover literally cost a few pounds. To learn more about automatic renewal, click here. On the other hand they did email a 3 line statement which, they say, my accountant could present to the bank. Why StewMac can't issue a manual invoice is beyond me. No response. Stewmac for sale StewMac Trade Secrets Books Vol. 0000033615 00000 n 0000065323 00000 n 0000085577 00000 n Kits give you a low-risk way of developing your finishing, wiring, and modification skills without having to rip … Free shipping . I ordered a guitar binding for my Christmas gift guitars. Honestly, a $1.79 knob is $9.99 to ship. I've been ordered from these guys for years and this has been my first issue with any order. 1-16 of 130 results for "stewmac" Skip to main search results Eligible for free delivery. StewMac #4541 double-edge guitar nut file 0.012" / 0.020" $27.31 + $15.68 shipping. ALL Three play beautifully. Criminal if you ask me. They spam the hell out of you once they get your email address. I haven't received one yet and I don't believe I will. WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 076. 0000078479 00000 n Until I received a call from my accountant who told me that my VISA account got charged twice. 0000046604 00000 n Online: stewmac.com Use our secure online order form. Great customer service and never had an issue although they don’t have people working on site now be cause of the pandemic so that makes things much harder to call and speak to a tech. 4.8 out of 5 stars 29. The Latest Deal is Stewart-MacDonald Coupon and Promo Code February 2020. 0000068182 00000 n h�b``�f``_�����À Joined Nov 24, 2009 Messages 2,018 Reaction score 572. 4 0 obj <> endobj xref 4 78 0000000016 00000 n 4 reviews for StewMac, 3.9 stars: “Finally I have arrived in my old age with some degree of wisdom. 0000002831 00000 n My accountant did not receive an adjusted invoice (manual invoice or otherwise) which subtracted the items and charges on the original order. No longer! Anyone ever order the Stewmac Quilted Maple? 0000006786 00000 n We are sorry you are unhappy with our shipping prices. A box with a guitar nut wrapped in a paper is going to be pretty indestructible, even for 30% of the shipping cost. This is the official StewMac Facebook page. C $128.58. NEW tools and supplies at StewMac! 0000051561 00000 n High profit for Stew-Mac, 10/10 customer service, great online shop. Related searches. It's clear to me that StewMac doesn't have "Customer Satisfaction" as their no 1 priority and, dare I say, "Mantra". No relationship is perfect. 0000071011 00000 n TIP: If you have to shim much more than about 1/32” it’s probably a better idea to replace the saddle. Hey guys :) I'm an Irish ug'er who really wanted to build a guitar for a very long while.. ...daily spam from them. I just refinished a guitar using their silver metalic and it is awesome but to top that off the customer service is one of the best I ever had to deal with! I never had any problems with the standard Stewmac kit. 124 sold. My accountant is on the case but, to be frank, the time, effort and money spent in contacting everyone involved in this transaction including myself, my accountant, phone calls to VISA, my Bank, StewMac Customer Support etc..is not only a terrible waste of money which I will not be able to recover but rather a lack of professional problem resolution. 3 of these awesome kits mid-build! Pictures of Top Wood for Carved-top Solidbody at Stewart-MacDonald If so, do you have pictures? Hi Mark! ", I had enough of apologetic emails which essential let you know they can't do anything about it. The original binding was lost in the mail, but StewMac initiated a new package to be sent before the "item is lost waiting period" and shipped it overnight to help me get the guitars done by the holidays. 0000010768 00000 n I learned the hard way not to buy anything from these people. 0000002224 00000 n 0000069559 00000 n 0000006330 00000 n 0000065360 00000 n 0000072390 00000 n I have ordered three kits from them (Strat, Tele and ES 335. WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 080. I'm still here! IF YOUR ADDRESS IS A PACKAGE/PARCEL FORWARDING SERVICE I WILL CANCEL YOUR ORDER. 2 product ratings - StewMac Nut Slotting Files for Electric Guitar - Set of 6 For Medium Strings. StewMac Action Adjustment Kit for Electric Guitar, Inches, for Setting String Height, Bridge Saddle Height, Pickup Height, and more 4.9 out of 5 stars 22 $77.53 $ 77 . 0000087530 00000 n If you send us an email at social@stewmac.com, we're happy to get this sorted out for you! $31.20 6 bids + shipping . 0000091983 00000 n This is unfortunate but I judge a business not only on quality, timeliness, pricing, honesty and Integrity, but also on problem resolution turnaround. No Item. Facebook is showing information … 0000040931 00000 n I love guitar kits, they are pretty much the primary way I learned how to assemble, build, and modify guitars. I ordered an Item on 11/27/20. I changed my mind on a few items, and wanted to include more items. 0000066737 00000 n trailer <<0468E39445614338AAC067CD0E69A25A>]/Prev 95596>> startxref 0 %%EOF 81 0 obj <>stream BANK want to see INVOICES including the one I was charged doubly for. 73Custom Senior Member. StewMac Guitar Grease. Top Rated Seller Top Rated Seller. Get Directions. I'm extremely happy they were able to work with me. Tele had a few minor parts missing which they took care of. Shipping is foolishly high. 0000073804 00000 n 0000091203 00000 n 1,312 talking about this. The best 3 … They sent a bottle of lacquer thinner?I tried to contact customer service and no response. 0000085270 00000 n It's almost a month again. Phone US & Canada: 800-848-2273 International: +1-740-592-3021 Monday through Friday • 9:00 am to 6:00 pm Eastern Time Fax US & Canada: 740-593-7922 • You can cancel your subscription or change your automatic renewal settings any time after purchase from your My Account page. www.stewmac.com Hi there! It is now May 14th 2019 - that calculates to a period of 7 calendar days since the problem was initially identified by my accountant and I have yet to receive any official invoice (manual or otherwise) which outlines in a clear fashion the items which should not have been charged and reverses those charges. $33.00 0 bids + $4.00 shipping . Stewart-MacDonald: Everything for building and repairing stringed instruments! It's like being punished for doing business with them. Due to COVID, our customer service team is working remotely and solely communicating via email. I had hopes of buying more tools from them but now I'll be lucky if they get another penny from me.I heard they never publish bad reviews so chances are you won't get this.Jim Hartz. 0000020602 00000 n Shoots in January (exact dates TBD; flexible based on talent availability) at StewMac's video studio in Athens, OH. I tried to clear it up with StewMac's Customer Support to no avail. We apologize again for the initial problems with your order. Used it on a hifi from the 50s and a floor radio from the 30s. Jina Hustler-Constantin is an award winning graphic designer and creative leader specializing in visual brand management. Hi Everyone, I have been slowly getting into doing some very minor repair work on my guitars, and am currently looking for a way - if there is one - to buy StewMac tools here in Canada (I am in Toronto) so that I do not have to pay the frustratingly high currency conversion and shipping rates involved in ordering directly from StewMac. They told me they would ship it again November 4th if it didn't move along on tracking with USPS. God what a hateful unfriendly group. 0000085433 00000 n Stewmac offers high quality products no junk or knock off copies. I tried to clear it up with StewMac's Customer Support to no avail. 0000089979 00000 n What I finally ended up with is their ordering system applied two (2) charges to my VISA which included the items on the original order basket (which I later changed via a change order) as well as my confirmed order - which I wanted. I prefer to use wood as a shim and you can find thin purfling at StewMac or wood veneer available online or in hobby stores. In other words rather than sending you a manual invoice (or an automated invoices generated by their system), which clearly shows the double amounts you were charged as well as the adjustments they made to rectify the problem, they wash their hands of the problem entirely. I received an online invoice for the final order so I thought everything was fine. Buy It Now. No double charge were present. This was my first purchase.No help when their shipper lost my tuners, which cost me a customer, and still Fedex dont know where the item is. I ordered a strat body. By mail: Fill in the order form completely. We have 50 stewmac.com Coupon Codes as of March 2021 Grab a free coupons and save money. 0000090051 00000 n The StewMac Pocket Stand will literally save your neck. 0000033840 00000 n 0000033502 00000 n This is the official StewMac Facebook page. Way too expensive for their products and they charge a $10 delivery fee and it still takes a week for you to get your product. Company profile page for Stewmac Inc including stock price, company news, press releases, executives, board members, and contact information WoodStax Flamed Koa OM Guitar Kit, Bolt-on Neck - 027. Here about 30 popular Dan Erlewine, banjos, book, fiddles sites such as stewmac.com (STEWMAC.COM : Guitar Parts, Bass, Banjo, Mandolin, Hardware, Tools, Supplies,...). I'm ordering some stuff from Stewmac, wondered if any of the UK peeps wanted anything. That is all. 10/10, would recommend to friends. 0000078516 00000 n heavy padded plastic with internal metal … Page TransparencySee More. • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year or longer terms). All rights reserved. PLEASE BE ADVISED that Customer Support will tell you just about anything including sending you 3 line emails including apologies, etc. w666 Senior Member. %PDF-1.5 %���� Rip-off and POOR customer service!! Contact StewMac Services on Messenger. �������QI���x�8Ŋ����� O��7+�a�����@�" �q;+�. HI peeps. Nice videos of the president fixing things thought. $18.25. Specifications Hand Orientation: Righty Number of Frets: 22 Headstock Shape: Styled Scale Length: 648mm (25.5″) Body Type: Semi-Hollow Cutaways: Double Electronics: 1V, 2T, 5-Way Selector StewMac Basic Guitar Setup Kit | Includes String Action Gauge (Inches), 18" Precision Straightedge, and 9 Understring Radius Gauges | Professional, Accurate, and Easy to Read Luthier Tools. Instructions on ES 335 could be better. thanks . Feb 26, 2010 #2 Try this.... T1060 Quilted Maple Billet 5A . Thank you for your patience and understanding! May 14, 2019As a regular customer of StewMac, I am still having a terrible experience with my recent order. I then asked StewMac for an adjusted invoice which they did not send. 0000087593 00000 n The item was "shipped"11/30. This is not a one off example. Given this information, I personally contacted StewMac's customer support which at first told me the everything would be turn out okay - "will be fixed in the wash" - which - ludicrous as it may sound - did nothing to allay my fears. 0000057126 00000 n 0000087205 00000 n +1 403-501-3550. By phone: 800-848-2273 For ordering or questions call us toll-free, 9am-6pm weekdays Eastern time. Randy Schartiger 14,024 views Closed Now. 0000002865 00000 n 0000089223 00000 n 0000027642 00000 n EMG said the part worked in a way which it clearly did not. 0000090153 00000 n She conceptualizes and designs print and digital advertising deliverables for the world's largest companies, plus mom-n-pop shops alike. 0000051113 00000 n 0000085475 00000 n I have attempted contacting them multiple times on the 4th and 5th. 0000085505 00000 n 0000039674 00000 n I've got a "lost" Stewmac order too. 0000010250 00000 n $19.01. The package didn't come, tracking showed it arrive at Newark NJ on Mar. Shipping is BRUTAL!!!!! Until I received a call from my accountant who told me that my VISA account got charged twice. Here is my ask: "StewMac, or the powers that be, could you possibly be more timely in the resolution of client concerns with respect to billing problems caused by your system? This is not unacceptable, again at a PREMIUM price for shipping. 0000017314 00000 n 1 and 2 (Guitar Repair Luthier): 30 £ | StewMac Fret Tang Nippers: 7.3 £ | Fret Work Step-By-Step by Erick C Would have preferred a variety of shipping options but still very satisfied. 0000046059 00000 n Free shipping . 0000089601 00000 n :) I have found that most always in my 71 years on this planet, I have pretty much got what I paid for everytime. There was a one word misprint in the instructions.. 20 inches instead of 19 1/4 not a big deal, I only mention these things so the technicians will know. $129.17$129.17. Regards Jacques Colmenero, Montreal, Quebec, Stew Mac does not post there negative reviews and the supplies they sell are Chinese quality at American made prices I wrote an honest review one star and they never posted it I was very polite but I was brutally honest and they did not post the reviews they are an absolute disgrace to the luthier community avoid at all cost. They bombard my email with advertising. I am thrilled with it. Safe and simple peace of mind The StewMac Pocket Stand turns any flat surface into a rugged stand. 0000073841 00000 n As advertised, promptly delivered and have promptly resolved any difficulties. I ordered a part that the manufacturer (EMG Pickups) had falsely advertised. I am living in DK - And I must say - You will never find better service than StewMac. Kits were all perfect and arrived in a timely manner. NO international sales. We got your report. StewMac Safe-T-Planer. Full refund with a single email! Stew-Mac has the highest most unfriendly shipping prices and policies in the entire guitar industry. (edit) thanks, everything worked out, late, but all is good, Ordered a truss rod cover literally cost a few pounds. 0000087707 00000 n Firstly, I am a Canadian customer - specifically located in Montreal, Quebec. We're so sorry to hear about the delay and missing item. 0000090081 00000 n Didn’t need to have it sent Fedex. 0000002116 00000 n the shipping cost 3 times as much, my order arrived in the uk at milton keynes, fed ex have no idea where this package is after many calls to fed ex uk ,they informed me that this package was only sent over on the flight and fed ex uk where not responsible for delivery and they had no idea where the item is as it was only sent over on the flight and not fully … Joined Dec 2, 2009 It never shipped. 0000069596 00000 n 0000040211 00000 n Please look at photos, ask any and all questions prior to buying/bidding. Even with these 3 mishaps my guitar came out perfect , it’s beautiful and sounds incredible, I’ve never played a real Martin so I can’t compare but much better than a Taylor and a lot like a Gibson Advanced jumbo with its loud volume and clear sharp projection. 0000085379 00000 n Unfortunately StewMac is not one of them. From United States +C $16.60 shipping estimate. They...” 0000090819 00000 n 0000045585 00000 n I don't recommend this company. 53 Opens at 8:00 AM. It provides 0 support for end users and be prepared to be completely spammed once you are a customer. Beautiful semi-hollow body ST style guitar kit with Alder wood body and zebra body top. (edit) I don't know why they don't put their email address on the website , or use voicemail, but they did actually get my report of a lost shipment and have indicated that they will re-ship the order. 0000091140 00000 n In other words, that there is someone who stands behind "the buck stops here". 0000058534 00000 n Their products are top notch! Total 26 active stewmac.com Promotion Codes & Deals are listed and the latest one is updated on February 24, 2021; 2 coupons and 24 deals which offer up to 50% Off , $241.29 Off , Free Shipping and extra discount, make sure to use one of them when you're shopping for stewmac.com; Dealscove promise you'll get the best price on products you want. stewmac HD28 kit guitar unboxing intro - Duration: 18:22. 0000013957 00000 n StewMac Saddlematic Awesome Measuring Tool. © 2021 Trustpilot A/S. Cancel. Sadly no. 0000034040 00000 n Seller is not responsible for buyer’s remorse. 0000072427 00000 n I gave 5 stars because I still love Stewmac but first, I ordered a Woodstax OM 28 kit, the top was supposed to be AAA but it was less than perfect, granted AAA Adirondack is harder to find than Sitka spruce. I order speaker cover material. S p o n s o r e d. StewMac Guitar Tech … StewMac Binding Router Guide Tool Luthier Good Working Order. By fax: 740-593-7922 Fax your completed order form We're so happy you're all squared away now. It's made of finish safe (even nitro!) I contacted EMG with no response. 1,390 talking about this. 25th, and never moving again. 0000030854 00000 n 1,220 talking about this. Now I HAVE TO CHASE MY BANK, VISA and Jesus Christ himself before I find a remedy. 0000058571 00000 n I've complained. They profit so much from shipping under the guise of 'safe' packing. Im going to pay import duty on gold tuners that i have no use for, if FEDEX ever find them.Sticking closer to home from now on.Its a shame because they have some interesting bits and pieces.Well done all. so eventually i am a happy customer i would recomend and will be purchasing more items thankyou stew mac stay safe everyone, No Good ordered acoustic pick guard and bridge saddle was like 32 buck incl like 11 bucks for priority mail I ordered 3 seperate items from sweetwater free shipping and got sweet water packages 5 days sooner w I finally got stu mac package the bridge saddle was missing so like basicly 32 bucks for a 5 dollar piece pick guard they said theyd take care of it but I just went ahead and ordered the bridge saddle direct from TUSK there on sit list. WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 078. 0000033726 00000 n
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